MyUniverse

Unlock the intelligence within your network with MyUniverse — a powerful relationship engine built natively inside Salesforce. Every person you engage with automatically becomes part of your Universe, ensuring no connection is lost and no opportunity goes unseen. By structuring relationships, tracking interactions, and linking engagement across records, MyUniverse transforms scattered activity into meaningful, actionable insight.

Beyond simple contact management, MyUniverse introduces intelligent Highlights and dynamic relationship scoring to surface what truly matters at a glance. Capture Memories to record personal insights, preferences, key moments, and contextual details that strengthen long-term relationships. Visualise influence, monitor engagement cadence, and uncover warm introduction pathways — all from a unified view designed to support smarter business development and deeper talent engagement. The result is a living, evolving network intelligence layer that enhances visibility, strengthens relationships, and drives measurable performance across your organisation.

Additional Details

MyUniverse is architected as a structured relationship intelligence layer within Salesforce, automatically generating a Universe record for every individual a user engages with. This ensures complete network coverage without manual data entry. Engagement data is continuously captured and normalised across activities, emails, placements, interviews, calls, and commercial events — creating a centralised relationship record that evolves over time. This model eliminates fragmented engagement tracking and establishes a single source of truth for relationship performance.

The Highlights engine dynamically surfaces key metrics such as last touchpoint, cadence strength, commercial value, and engagement depth, allowing users to assess relationship health instantly. Configurable scoring logic enables organisations to weight different activities according to strategic importance, supporting more intelligent prioritisation and proactive outreach. The Memories framework adds contextual intelligence, allowing users to store meaningful personal insights, preferences, milestones, and qualitative notes that enrich long-term relationship management beyond transactional data.

From a governance perspective, MyUniverse respects Salesforce security, ownership, and sharing models, ensuring visibility aligns with organisational controls. Roll-up summaries and calculated fields provide real-time insight without duplicating data, while the modular architecture allows administrators to extend intelligence logic as business needs evolve. The result is a scalable, data-driven relationship management framework that transforms activity into actionable intelligence — improving performance, strengthening networks, and protecting long-term commercial value.

Install & Setup

Your subscription begins once our product is installed into your Sandbox environment. From there, we work in partnership with your team to configure the standard version of this product in line with best practice and your existing Salesforce setup. As part of this process, we ensure your key data fields are correctly aligned..

Where enhancements are requested to tailor the product more closely to your specific internal processes, these can be scoped and delivered collaboratively. Any additional development outside the standard configuration would be agreed in advance. Ongoing support for extended functionality will be aligned to your selected support package.

A typical implementation timeline from Sandbox installation through to Production deployment is approximately 2–4 weeks, depending on availability for testing and sign-off.

The implementation scope includes:
• Installation into a Sandbox environment
• Configuration and internal testing by our team
• Project management oversight
• User acceptance testing (UAT) by your team
• Formal sign-off
• Train-the-trainer session for up to three users
• Deployment into Production
• Post-deployment validation and initial support

If deployment into additional Sandbox environments is required, we are happy to accommodate this and will agree scope and approach in advance.

MyUniverse – Relationship Intelligence

MyUniverse centralises engagement, activity, and relationship data across contacts, candidates, and users within Salesforce. Designed to surface relationship strength, interaction history, and influence visibility, it provides a unified intelligence layer for smarter outreach and stronger network management.

All pricing below is based on a 12-month minimum term. Discounts are available for longer-term agreements or multi-product bundles.

Package	User Range	Monthly Cost	Commitment (12 Months)
Core	10–30 Users	£600.00	£7,200.00
Growth	31–100 Users	£1,200.00	£14,400.00
Enterprise	101–500 Users	£2,000.00	£24,000.00
Enterprise Max	501+ Users	£3,000.00	£36,000.00

For enterprise-scale deployments, advanced intelligence configuration, or multi-org rollouts, please contact us for a tailored commercial proposal.

Support

Support is provided in accordance with our standard Terms and Conditions and includes our defined Service Level Agreements (SLAs). All response times, resolution targets, and support coverage levels are governed by these agreed service standards.

Frequently Asked Questions

1. How long does implementation take?
A typical implementation takes 2–4 weeks from Sandbox installation through to Production deployment, depending on complexity and availability during UAT.

2. When do commercials begin?
Commercial terms begin from the date Extendify is installed into your Sandbox environment.

3. Does Extendify replace our existing placement process?
No. Extendify enhances and structures your placement lifecycle by introducing controlled, linked actions such as extensions, rate changes, credits, and terminations — without disrupting your core data model.

4. Are extensions and rate changes linked to the original placement?
Yes. All placement extensions, rate changes, credits, and early terminations are automatically linked to the master placement, providing complete visibility in one place.

5. Can approval workflows be configured?
Yes. Approval processes can be configured to align with your governance requirements, including rate increases, credits, or early terminations.

6. What happens if we need custom functionality?
Enhancements beyond the standard configuration can be scoped and agreed in advance. Ongoing support for extended functionality will align with your selected support package.

7. Is training included?
Yes. A train-the-trainer session for up to three users is included as part of the standard implementation.

8. What environments are included in the install?
The standard scope includes installation into one Sandbox environment and deployment into Production. Additional Sandbox deployments can be arranged if required.

9. How does Extendify support finance and reporting?
Extendify maintains structured relationships between master placements and related actions, ensuring accurate deal values, clean reporting, and full audit visibility.

10. What support is provided post go-live?
Support is delivered in line with our Terms and Conditions and defined SLAs, covering agreed response and resolution standards.